Refund policy
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unworn, unused, and in their original condition, with all tags attached and original packaging intact. As our products are intimate sleepwear, we kindly ask that items are tried on with care and remain free from makeup, deodorant marks, perfume, animal hair, or any other stains or odors.
All returns are carefully inspected upon receipt. We reserve the right to refuse returns that do not meet our standards of resale. Items deemed not in acceptable condition will not be returned to sender and may be responsibly discarded.
Proof of purchase is required for all returns.
To initiate a return, please contact us at info@itslunares.com. Returns must be authorized prior to shipping and sent to:
Lunares
Maryland Tucker
191 Methodist St
Carlyle, IL 62331
Once your return request is approved, we will provide a return shipping label along with instructions. Items sent without prior authorization will not be accepted.
If you have any questions, our team is available at info@itslunares.com.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us promptly so we can make it right.
Non-Returnable Items
We do not accept returns on sale items, gift cards, custom pieces, or certain personal care goods. If you’re unsure about a specific item, feel free to reach out before purchasing.
Exchanges
For the quickest resolution, we recommend placing a new order for your desired item once your return has been approved.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your financial institution. If more than 15 business days have passed since your refund was approved, contact us at info@itslunares.com.